Thu Nguyen

Twohearts Chat & Voice Order Automation

TrackF&BChampionTwohearts Chat & Voice Order Automation was the Champion for the F&B Track.TrackF&BTop 5 FinalistTwohearts Chat & Voice Order Automation was the Top 5 Finalist for the F&B Track.

Track: F&B · Twohearts

Every day, KFC Vietnam spends valuable CS time taking routine voice orders at the Call Center while high-intent customer messages in Zalo and Messenger are redirected to website and app, potentially lowering conversion rates. Twohearts Chat Order Automation takes KFC's orders from chat AND calls, in Vietnamese, straight to the kitchen so CS team can spend time solving more challenging issues to improve customer experience. The result will be lower cost, higher conversion, better customer experience, and most importantly, valuable customer data ownership for re-marketing. Twohearts is live at The Joi Factory, and ready to pilot with KFC Vietnam next week!

Twohearts AI Sales Agent

TrackRetailTop 5 FinalistTwohearts AI Sales Agent was the Top 5 Finalist for the Retail Track.

Track: Retail · Twohearts

Every day, Phong Vũ shoppers research high-consideration electronics alone — specs, compatibility, warranty questions go unanswered at the exact moment of purchase intent — while the support team burns valuable time answering those same basic inquiries one by one. Twohearts AI Sales Agent answers in real time, in Vietnamese, right on the website and app: it pulls live price, stock and promotions, compares products, adds to cart and guides checkout — no redirect, no waiting — so the support team can focus on the complex cases that truly need a human. The result: lower support cost, higher conversion, a better shopping experience, and most importantly, ownership of the conversation data that reveals what shoppers ask right before they buy — merchandising and re-marketing gold. Twohearts' engine is live in production today, and ready to pilot with Phong Vũ next week!